Moffatt v. Air Canada: A Misrepresentation by an AI Chatbot
Barry Sookman
FEBRUARY 16, 2024
The recent decision in Moffatt v. Air Canada , 2024 BCCRT 149, represents a milestone in the expanding field of digital interactions and accountability. The case grapples with whether a company can be held liable for misleading information provided by an automated chatbot on its website. The decision held that a company can be liable for negligent misrepresentations made by a chatbot on a publicly available commercial website.
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